The Customer has the right, within 24 business hours of receiving the order, to return the wig and notify PERUCI.RO of their decision to withdraw. If you wish to return a natural hair wig, please consider the following: the shipping cost will be covered by the buyer (customer); the returned natural hair wig must be new, in its box, together with all related accessories; if, upon receipt, the wig size does not match, you may request a free adjustment.
PERUCI.RO undertakes to refund the amount paid by the Customer via bank transfer (to the Customer’s account) once all the above conditions have been met, within a maximum of 30 calendar days, in accordance with Government Ordinance no. 130/2000, Chapter II, art. 8.
The 10-business-day return right applies only to standard products that are in stock.
According to Government Ordinance no. 34/2014, art. 16, letter c), customized products made to order, meaning products made to the Customer’s specifications, are NON-RETURNABLE.
For this reason, it is very important to carefully choose your head size, bangs, color, and desired hairstyle when placing your order.
In exceptional cases, if the made-to-order natural hair wig has finishing issues, color quality issues, or is defective, please send an email notifying us of the problems found (together with product photos) within 24 hours of receiving the order to contact@peruci.ro
or by phone at the number listed on the website so we can resolve the issue.
The amount refunded will not include shipping costs (if applicable).
The wig can be returned via express courier to the following address: Str. Rândunelelor no. 11, Galați.
WE DO NOT ACCEPT RETURNS VIA POȘTA ROMÂNĂ!
If the Customer requests withdrawal from the Contract within the legal withdrawal period, they must return the Product and any gifts that accompanied the respective Product. If the Order has been paid, the Seller will refund the amount within a maximum of 30 (thirty) days from the date the Seller is informed by the Buyer of their decision to withdraw from the Contract. The amount will be refunded as follows:
For Orders paid by bank transfer / cash on delivery (COD) / bank card: by bank transfer.
If a Product ordered by the Customer cannot be delivered by the Seller, the Seller will inform the Customer and will refund the value of the Product to the Customer’s account within a maximum of 7 (seven) days from the date the Seller became aware of this situation or from the date the Customer expressly stated their intention to terminate the Contract.
Information regarding the characteristics of the Product is available on the product pages of our Website. From a legal perspective, the content of the Website does not constitute an offer to enter into a purchase contract, but rather a presentation of our offers. Therefore, if you place an order through our Website, your order constitutes an offer to purchase a product listed on this Website. Your order will be followed by our acceptance, as described below.
Orders can only be placed through our Website, by phone, or through the communication channels agreed by the Seller and listed in the Contact section. To place an order on the Website, you will go through a simple process, at the end of which you will confirm the order by clicking the “Complete Order” button. The button will clearly indicate that placing the order implies your obligation to pay. Before confirming the order, you will always be informed of the total price to be paid and you will always have the option to review and, if necessary, correct your order.
After placing an order, you will receive an email and/or a phone call confirming receipt and registration of your order (“Order Receipt / Confirmation”). This does not mean that the order has been accepted. As stated above, your order constitutes an offer made by you to purchase a product listed on our Website. All orders are subject to our acceptance. The Contract between you and us will be formed only after we accept your order. The Contract will apply only to the products for which we have accepted your order, and we will send you an order acceptance confirmation by email informing you that the product has been shipped (“Shipping Confirmation”). If we are unable to fulfill a contract due to insufficient stock, a technical error, or non-conformities identified during the shipping process, we will inform you accordingly and refund any amounts paid by you for these products, where applicable, in accordance with the refund provisions in the section regarding your statutory right of withdrawal set out in these Terms and Conditions, within no more than 7 days from the date you notified us of your decision to terminate the contract.
